StatementSupport (the “Company”) wants you to understand how we collect, protect, and use your personally identifiable information (“your information”) and the choices you have about how your information is used. This policy covers the information handling practices of the Company; however, certain departments and/or products within the Company may have more restrictive information handling practices.
We are committed to providing you a useful and enjoyable online experience. When you access a Company Web site (“Company Site”), you can be sure that your information is protected by physical, procedural, and electronic safeguards. We collect information from your visit only in order to personalize and improve upon your experience with us.
If you supply us with your e-mail address, we may let you know by e-mail about other products and services and product enhancements that may be of interest to you. You will have the opportunity to tell us you don’t want to receive future messages with each message you receive. If you e-mail a question or comment to us, we will use your e-mail address to reply to you and we will temporarily store your e-mail address, your message and our reply for quality assurance or to satisfy applicable laws and regulations. When we collect your e-mail address this way, we won’t use it for marketing our products and services unless you have given us permission.
Company Sites don’t knowingly collect, maintain, or use information from children under age 13 unless first complying with the Children’s Online Privacy Protection Act. If we find out we have unknowingly collected such information we will take all reasonable measures to delete that information from our system as soon as possible. We are not responsible for the collection and use of information by companies or individuals unaffiliated with us whose Web sites may contain links to ours, including vendors where you may shop.
Please note that when you shop with a vendor who is linked to a Company Site, even though you may have started your visit with us, and even though our pages may still appear, your transactions are completed with a separate organization, not with us. We don’t share your information with them, but information you choose to share with them will fall under their privacy policies, which we encourage you to review. We carefully select other organizations in an effort to give you the value and excellent customer service you expect from us, but we cannot guarantee your satisfaction with these organizations.
Information we collect and why
In order to provide you with products and services, we collect your information from different sources:
- Information you provide to us on forms (such as applications), by e-mail, in writing, by telephone or through our Web sites.
- Information collected from your transactions with us or others, such as account activity.
- In the case of student loans, information from unaffiliated third parties such as credit histories from credit reporting agencies.